“Personal information” for purposes of this Policy means information that identifies you, such as your name, address, social security number, driver’s license ID number, ID number, passport number, phone number, fax number or email address. Below, we discuss when and why we collect different types of personal information.
Guac implements its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly review our privacy and security policies and adapt them as necessary to deal with new challenges.
concern, send an email to [email protected]
Your Privacy is Not for Sale
We take your privacy seriously. We do not sell or rent your personal information to anyone, for any reason.
You Can Delete Your Data Anytime by Deleting your Account
You may request that we delete your account for the Service. If you do so, your Personal Information will be permanently expunged from our servers and further access to your account will not be possible. We will also promptly disconnect any connection we had established to your Account Information (see below) and delete all account credentials.
However, portions of your Personal Information, in de-identified and aggregate forms, may remain on our system indefinitely. We reserve the right to use this aggregate data to improve our service and for other lawful purposes, as discussed below.
Also, please note that we also may need to store your data as required by federal, state or local law, even if you
request that we delete it.
To request deletion of your account, email [email protected], requesting a deletion of your account. Merely deleting the app from your device does not constitute a request to delete your account.
We Are Committed To Keeping Your Personal Information Secure
The security of your personal information is important to us. As discussed below, we utilize physical, technical, and organizational security measures to protect against loss, misuse, and alteration of information under our control. We offer industry–standard practices and security measures to safeguard and secure the personal information we collect.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Guac accounts and systems from unauthorized access. When you register for the Service, Guac requires a password from you for your privacy and security. Guac transmits
information such as your User Profile Information or Account information securely.
Guac Ensures Secure Communications with Encryption
All communications between your device and Guac are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.
It is your responsibility to keep your Login ID, Password, Mobile Device, and Email Account Confidential
We maintain strict rules to help prevent others from guessing your password. We also recommend that you change your password periodically. Your password must be at least 8 characters in length. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at [email protected], but in any event you should change your password immediately via the Service.
You also agree that you control and limit access to the email account and mobile device. If your email address changes, you are responsible for informing us of that change.
Collecting Your Personal Information
Certain areas and features of our Website or Service are available to you without registration or the need to provide to us any personal information. However, other features of the Website or the Service may require registration, which involves provision of your name, email address, mobile phone number and a password.
When you use certain features of the Service, we collect a variety of other personal information from you. Although this information varies depending on how you use the Service, it may include such information as your name, address, phone number, email address, social security number, driver’s license number, state ID card number, passport number, utility bill information, and login information for online financial and other accounts. In some cases, we will collect scanned copies of such information.
Keep Your Personal Information Up to Date to Gain Full Access
It is your responsibility to keep your personal information up to date by updating your profile at www.guacapp.com. We are not responsible for costs or other issues arising from you not keeping your personal information up to date. In order to benefit from the full functionality of the Service, you must provide your third-party account log ins to allow Guac and our partners to access your account data at those financial institutions for your use. From time to time we may request other personal information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose.
We may combine the Personal Information we collect from you with information we collect from other sources, both offline and online. This includes any information you provide to us while using our Service as well as when, where, and how you:
- make payments, purchases and transfers or
- your use of our website, mobile application or services or
- any other services provided by our partners.
Forward-to-a-Friend: We offer a feature that allows you to share a message with a friend encouraging him or her to use Guac. If you choose to use this feature, we will ask you for the recipient’s name and email address, along with the text of any message you choose to include, or you may be able to use a pre-populated message. By using this feature, you represent that you are entitled to use and provide us with the recipient’s name and email address for this purpose.
We May Use Your Personal Information
Guac and its affiliated companies use your personal information only as follows:
- to analyze site usage and improve the Service;
- to deliver to you any administrative notices, alerts and communications relevant to your use of the Service;
- to market products and services that we believe may be of interest to you (you may opt out of this);
- to fulfill your requests for certain products and services;
- for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
- to de-identify your personal information and create aggregated data, as discussed below;
How and Why We Share Your Personal and Other Information
Guac and its affiliated companies use third-party service providers to help us manage and improve the Service. These service providers may collect and/or use your personal or other information to assist us in achieving the purposes discussed above in the section entitled “How We Use Your Personal Information.” For example, we use third parties to host features of our Service and to help us target and implement our email communications and direct mailings. We also use third-party platforms to help us manage our relationships with the people and companies that use our services. And we use third parties to assist us with market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity. We may also transmit your personal information to our banking partners in order to meet legal requirements.
We may also share your personal information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any greement that you have with us or our partners; or to manage our business.
In particular, we may share certain information with financial institutions and our other partners to provide the Service features that you elect to use. For example, if you provide your online login information for financial accounts to us, we may disclose that to your financial institution or its intermediary in order to establish a connection between your financial account and your Guac account, and thereby obtain access to your financial records. Similarly, if you link your Guac account to other services we may share your personal information in order to provide the Service features you requested. Such as applying for a financial product or service, we will disclose any personal information that the financial institution requires to complete the transaction in question.
Guac reserves the right (and you authorize Guac) to share or disclose your personal information when Guac determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
- Legal purposes. We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:
- To comply with applicable law or a court order, subpoena, or other legal process;
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
- To establish, protect, or exercise our legal rights or defend against legal claims; or
- To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
Finally, your personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control, reorganization, bankruptcy, or asset sale. If we sell, merge or transfer any part of our business, part of the sale may include your personal information.
Restrictions and Monitoring of Our Partners
Online Session Information and Use is Collected to Improve Your Experience We may also collect technical and navigational information, such as computer browser type, Internet protocol
address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our design and functionality and service.
“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. Guac may set and access cookies on your computer to track, gather and store preferential information about you. We encode our cookies to prevent others with whom we do not have a relationship with from being able to interpret the information stored in them. Note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you.
We May Use Third Party Providers to Help Us Improve Our Service and to Target Online Advertising
The Service also enables third-party tracking mechanisms to collect your non-personal information for use in online behavioral advertising. For example, third parties may use the fact that you visited the Website to target online ads for Guac services to you on non-Guac websites. In addition, our third-party advertising networks might use information about your use of the Service to help target non-Guacl advertisements based on your online behavior in general. For information about behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative site online
browser headers, you can limit tracking through these third-party programs and by taking the other steps discussed above.
How We Use Anonymized Data: Peer Comparisons, Research & Development
Guac may make anonymous or aggregate personal information and disclose such data only in a non-personally
identifiable manner to:
- Organizations approved by Guac that conduct research into consumer spending; and
- Users of the Service for purposes of comparison of their personal financial situation relative to the broader community.
Such information does not identify you individually.
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